Here to help!

Introduction:

This guide covers everything you need to know about using the Web Portal on your mobile device. Included are steps for users and how to set them up in Quadpro.

As a requirement, you will need to set yourself up with an account by registering on the system. You can do this via the dedicated URL for your site. See the Logging In page of this guide.

Logging In:

Head to your dedicated Quadpro website on your mobile device. 

Then log in with you Quadpro credentials. If you do not have any – simply register via the link at the bottom of the window.

Using the dropdown menus choose a site, building and space. If you are unsure where the space is, click view plan. If there is no specific space select Skip Space Detail to allocate the Job Request to a building. 

Click Next to continue.

Populating Job Request Information

Using the dropdown menus choose a Job Type, Sub Type and Problem. You will then need to fill out information about the Job Request under Fault/Location and also Action Required.

Please note that there is a character limit of 1600.

Priorities:

Select the priority of this Job Request from a pre-determined list of priorities. 

Unaccompanied Access:

Allow Unaccompanied access: If this Job Request is located In a private area then tick or untick to this option which will notify the operative.

Email Updates:

If you wish to receive email updates about your Job Requests, tick this option. Untick to not be notified.

Press submit to go to the confirmation screen.

Confirmation Screen:

You will then be asked to review your information before confirming it. Once you are happy with all information press Confirm. 

If you wish to go back and amend any information, just press the Back option.

Confirmation of Job Request:

Job Request Saved Screen:

Your Job Request has been saved and received by the maintenance team. If you have email notifications ticked you will receive an email confirmation too.

You now have three options:

Add images to Job Request

Create another Job Request

Click to Quit.

If you choose to create another Job Request you will simply start the process again. Choosing to Quit will take you back to the log in screen.

If you want to add images to your Job Request, select the first option.

Adding Images to Job Requests:

Uploading Images:

Select the Choose File option and then navigate to the image folders on your device. 

Select the image(s) you want to upload. If you are uploading multiple images you will need to do this action for each image. 

Uploading Images:

Upon selecting each image, a green confirmation message will appear with the most recent image named. The image(s) uploaded will appear above and can be clicked on to view in a larger window. To confirm these additions press update.

Confirmed!

Your Job Request has been saved and images have been uploaded for the maintenance teams to utilise in completing your Job Request.

You can go back to this Job Request at any time by selecting Requests and navigating to the relevant Job Request.

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Manager Interface of Mobile Web Portal:

Using the Resource Area:

Once a request has been received and assigned the operative will then get a notification that the job has been allocated to them. 

Click the magnifying icon to view the building plans for the chosen location of this Job Request.

If Unaccompanied Access Allowed is not ticked, you will be required to obtain permission before entering the building or space.

Select from the Action Taken list to give a quick status on the job and then outline in the notes what has been done. 

If the job requires another visit, tick Needs Another Visit box.

Once the job is complete tick Action Complete, the Date Completed field is automatically populated with todays date.

Enter the hours spent completing the job in the Hours Spent field.

When you press the Update button, an email is sent informing the requestor the job is complete.

Image Upload:

Operatives, Team Leaders and Managers can upload images to a Job Request they are assigned to. These images will appear in the operatives area of the Job Request to help distinguish from the Requestor and Maintenance sides.